Refund policy
We are committed to ensuring our members are completely satisfied with their experience in our online paid membership community. If for any reason you are not satisfied with your membership, we offer a refund policy that is fair and transparent.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of your initial payment. If you are not completely satisfied with your membership during this period, please contact our customer support team via email and request a refund.
Refund Process
To request a refund, please contact our customer support team via email (support@oneegs.com).
We will ask for your name, email address, and order number to verify your purchase. Once your eligibility for a refund has been confirmed, we will process your refund within 7 business days.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
You must have purchased a paid membership.
Your refund request must be made within 30 days of your initial payment.
Refund Amount
If you are eligible for a refund, we will refund the full amount of your membership fee, minus any applicable transaction fees charged by our payment processor.
Cancellation Policy
If you wish to cancel your membership after the 30-day money-back guarantee period has expired, you may do so at any time by contacting our customer support team. Your membership will be cancelled at the end of the current billing cycle, and no further charges will be incurred.
We reserve the right to modify or update our refund policy at any time without prior notice. However, any changes to our refund policy will not affect your eligibility for a refund under the terms of the policy in effect at the time of your initial payment.